Privacy Policy
Last
updated June 1, 2009
Thank you for visiting Argo & Lehne, Inc. (“Argo & Lehne”). We want you
to know that your privacy is important to us. Our customers are at the heart of
everything we do, and we strive to ensure your experience with Argo & Lehne
is one that you will want to repeat and share with your friends. Part of our
commitment to you is to respect and protect the privacy of the personal information
you provide to us. This Privacy Policy is designed to inform you of what personal
information we collect, why we collect such information, and how we use that
information.
When you provide your personal information to us, you are giving us your
consent to the collection, use, and disclosure of your information as set forth
in this Privacy Policy. We are always available to discuss your questions or
concerns regarding this Privacy Policy and our privacy practices. If you would
like to speak to a customer service representative, please contact us via
telephone at 614-457-6261 or 1-888-397-2746 or email at info@argolehne.com.
We will occasionally update this Privacy Policy. When a revision is made we
will revise the "last updated" date on this page. We encourage you to
check the date of our Privacy Policy each time you visit our Website at www.argolehne.com and www.celebratewhatmatters.com (collectively,
the “Site”) for any updates or changes. Your use of our Site constitutes your
consent to this Privacy Policy and its terms, including any changes or updates.
We may make additional features, functionality, offers, activities, or events available
and they may be subject to additional or different privacy rules that we
disclose in connection with them.
Collection and Use of Information
General. In
general, you can use our Site without telling us who you are or revealing any
personal information about yourself. At various times, however, you may decide
to provide us with personal information about yourself or about others. You
should know that we receive and may store all personal information (whether
written or oral) that you provide to us through whatever means you provide such
information (through our Site, via e-mail, over the telephone, etc.). Personal
information means any information that may be used to identify an individual,
including, but not limited to, a first and last name, home, billing, or other
physical address or email address, as well as any information associated with
the foregoing. In addition to your indentifying information, we may collect
information about your purchases, billing address, shipping address, gender,
occupation, birthday, marital status, anniversary, interests, telephone phone
number, or other contact information, including credit card information. We may
combine personal information provided to us over time. In addition, we may combine personal information
with other information that is publicly available, collected through data
collection devices, and information that we receive from our partners,
affiliates, and other third parties.
Use
of Your Personal Information
We
may use the personal information we collect about you for the following
purposes and others similar to them:
Send this Product to a Friend. Using an Argo & Lehne form, you can
refer a friend to the Site or send a friend product information. You and your
friend's name(s) and e-mail address(es) are requested to ensure that your
friend will know that you have requested that Argo & Lehne send that person
an e-mail. The information you provide about you and any friend you refer will
be used in ways described in this Privacy Policy.
Personal
Information that we May Share with Others
In
certain circumstances, we may share your personal information with trusted
partners.
Anonymous Information.
We may create anonymous records from personal information by excluding
information (such as your name) that makes the information personally
identifiable to you. We may use these records for internal purposes, such as
analyzing usage patterns so that we may enhance our services, and we also
reserve the right to use and disclose any information in such records at our
discretion.
Comments. We value
your comments, feedback, testimonials, etc., which help us improve our Site,
products, and services. By making such submissions to us, you assign your
rights in the submissions to us, as described in the "Submissions"
section of our Terms and Conditions.
Other
Uses of Your Information
IP Address.
When you visit our Site, Argo & Lehne collects your IP address to, among
other things, help diagnose problems with its server, administer and tune the
operation of its Site, analyze trends, track traffic patterns, gather
demographic information for aggregate use, and track the date and duration of
each session within our Site. Your IP address may also be used in combination
with personal information you provide to prevent fraud or abuse, to customize the
online shopping experiences, for promotional efforts, to understand your preferences,
patterns, and interests, and to improve our Site, customer service, and
products.
Data Collection Devices, such as Cookies and Web Beacons. In some
instances, Argo & Lehne may collect data through cookies, web logs, web
beacons (also known as pixel gifs or action tags) and other monitoring
technologies to enhance your browsing and shopping experience on our Site.
"Cookies" are small pieces of information that are stored by your
browser on your computer's hard drive to collect information about your
activities on our Site. Web beacons are small strings of code placed on a web
page or within an email for the purpose of transferring information.
We may use cookies and web beacons to, among other things, deliver our ads,
improve and measure the usability, track visits from our affiliates and
partners, measure the performance and effectiveness of our Site, improve and
measure the effectiveness of our marketing programs, learn how customers use
our Site, estimate our audience size, deliver co-branded services, and to
customize your shopping experience. Examples of the type of information that we
collect through these collection devices, includes for example total visitors
to our Site, pages viewed, unique visitors, time spent on our Site and on
certain web pages, etc.
We may authorize third parties to use cookies, web beacons, and other
monitoring technologies to compile information about the use of the Site or
interaction with advertisements that appear on the Site.
You are always free to decline cookies if your browser permits; although, by
declining the use of cookies you may not be able to use certain features on our
Site.
Children
Under 13
Argo & Lehne does not knowingly collect personal
information from children under the age of 13. If we learn that we have
collected personally identifiable information from a child under the age of 13,
we will delete that data from our systems. Please visit the FTC's website at
www.ftc.gov for tips on protecting children's privacy online.
Links
Our Site may provide links to third-party Websites. Any third-party’s Website is outside our
control and is not covered by this Privacy Policy or our Terms And Conditions.
Therefore, we encourage you to review the privacy policies and terms and
conditions posted on these (and all) Websites prior to use because they may be
different than ours.
Security
Argo & Lehne is committed to the protection of the
personally identifiable information that you share with us. We utilize a
combination of physical and electronic security technologies, procedures, and
organizational measures to help protect your personally identifiable
information from unauthorized access, use, or disclosure. When we transfer
sensitive personal information (for example, credit card information) over the
Internet, we protect it using encryption technology. While we strive to
safeguard your personal information once we receive it, no transmission of data
over the Internet or any other public network can be guaranteed to be 100%
secure and, accordingly, we cannot and do not guarantee or warrant the security
of any information you disclose or transmit to us.
Accessing
and Updating Your Information
If the personally identifiable information Argo & Lehne
has gathered from you changes or you would like to access, correct, or delete
such information, we will gladly provide you access to, correct, or delete (to
the extent allowed by law) any personal information we have collected about
you. If you have permitted us to share your personal information with a third
party, it may not be possible for us to change that information or to provide
you access to, correct, or delete such information with that third party. To request access to, a correction to, or
deletion of your personal information, please send an e-mail to info@argolehne.com or contact one of
our diamond and jewelry consultants at 614-457-6261 or 1-888-397-2746.
We take reasonable steps to
ensure that the personal information we process is accurate, complete, and
current, but we depend on our users to update or correct their personal
information whenever necessary.
Choice/Opt-Out
We want to communicate with you only if you want to continue
to hear from us.
To opt out of receiving e-mail promotions that we send you: (1) select
"unsubscribe" on our subscription status page and enter the requested
information or follow the unsubscribe instructions in any of our promotional
emails; or (2) write to Customer Service at 3100 Tremont Road, Columbus,
OH 43221 (a "postal request").
To opt out of telephone promotions, you can tell us when we call you or you can
send us a postal request. To opt out of postal mail promotions, please send us
a postal request.
Opting out of communication with us does not affect our communications with you
via telephone or e-mail related to your orders with us. It also does not affect
our use of your non-personally identifiable information.
Enforcement
Argo & Lehne
regularly reviews its compliance with this Privacy Policy. Please feel free to
direct any questions or concerns regarding this Privacy Policy or Argo &
Lehne’s treatment of personal information by contacting
us through this Site or by writing to us at Argo
& Lehne Customer Service at
Your
If
you are a California resident and would like a copy of our notice describing
what categories of personal information we share with third parties or corporate
affiliates for their direct marketing purposes and the names and addresses of
the third parties and affiliates that received your information in the past
year, please submit a written request to the following address: Argo &
Lehne Customer Service at 3100 Tremont Road, Columbus, OH 43221; attn: California Privacy. Please allow
up to 30 days for us to process your request. You may submit such a request
once per year.
Terms and Conditions
These Terms and Conditions apply to the Argo
& Lehne, Inc. (“Argo & Lehne”) Web sites located at www.argolehne.com and www.celebratewhatmatters.com (collectively,
the “Site”) and to any Argo & Lehne Web site (and that of any affiliate or
subsidiary of Argo & Lehne) linked to or referenced in the Site. Please
read these Terms and Conditions carefully. BY USING THE SITE, YOU AGREE TO BE
BOUND BY THESE TERMS AND CONDITIONS. These Terms and Conditions govern your use
of, and any purchase from, the Site and constitute an agreement between you and
Argo & Lehne. Argo & Lehne reserves the right to change or modify any
of these Terms and Conditions or any policy or guideline of the Site at any
time, in its sole discretion, and without prior notice. Any change or
modification will be effective as of the date posted on the Site. Your
continued use of the Site after any such changes or modifications will constitute
your acceptance of them. Therefore, you should frequently review these Terms
and Conditions and our Site policies and guidelines. If you do not agree to the changes or modifications,
you must stop using the Site.
Product Availability, Pricing, and Descriptions
If you're interested in purchasing a piece of jewelry posted on
the Site that is currently on back order, call us and we can tell you when the
item will be back in stock and available. Sometimes with the volume of orders
we receive, an item may go out of stock before we are able to post a
notification on the Site. If this happens to an item you attempt to purchase,
we will contact you directly to discuss possible options.
Any information,
including product prices, descriptions, and images, may be displayed inaccurately
on the Site due to system or typographical errors or because we have changed the
information. While we make every attempt to avoid displaying inaccurate
information on the Site, that may occur. We therefore reserve the right to correct
any and all inaccuracies when they do occur.
We do not honor inaccurate prices. If a product's displayed price is different
than its actual price, we will, at our discretion, either contact you for
instructions before shipping the product or cancel the order and notify you of
such cancellation. All prices are final upon shipping.
We do not negotiate
prices on our products.
Diamond Certificates
When you order a loose diamond, we ship it to you with the
accompanying diamond grading report (also called a diamond certificate). These
grading reports are detailed documents created by diamond grading experts at
highly respected diamond laboratories - making it very expensive to replace a
diamond grading report. Because of this, we require each diamond grading report
to be included with each returned diamond. If you do not include the diamond
grading report with your return, you will be charged a replacement fee of $250.
Comparison Purchasing
To keep our prices low, we do not allow comparison purchasing.
Comparison purchasing is the act of buying several items with the intent of
keeping the one you like best and returning the remainder. This causes undue
restocking and inventory overhead and can be very costly. To confirm the
quality of a jewelry item, please contact one of our Diamond and Jewelry
Consultants at info@argolehne.com or 888-397-2746, and we would be happy to
help you make your choice.
Information on our Site
At Argo & Lehne, we make every attempt to ensure that our
online catalog is as accurate and complete as possible. In order to give you
the opportunity to view our products in great detail, some products may appear
larger or smaller in our photographs than their actual size. Also, every computer monitor is set and
displays differently, so the color and appearance of an item on our Site may
vary be different than it actually is.
Our objective is to
provide you with as much information and detail about your prospective purchase
as possible so that you can see the beauty and shape of a particular item. In
compliance with industry standards and FTC regulations, Argo & Lehne states
that carat total weight in all purchases may vary 0.05 carats from stated
weight. Single loose diamonds may vary only 0.005 from stated weight.
We provide the
measurement of our products based on our manufacturing specifications. Slight
tolerances may be accounted for based on finishing during the manufacturing.
For gemstone and pearl
measurements, a tolerance of 0.25 mm is allowed.
For diamond jewelry
set with multiple diamonds, we provide the minimum total carat weight for the
piece. Color and clarity grades are expressed as either a minimum or an average
depending on the number of diamonds. If stated as a minimum, all diamonds
within the piece are at or above the stated quality. If expressed as an
average, collectively the quality is equal to or exceeds the grade stated.
Policy on Conflict Diamonds
At Argo & Lehne, we only purchase diamonds through the
largest and most respected suppliers who, like us, proudly adhere to and
enforce the standards established by the Kimberley Process, an international
system that polices the trade of diamonds to ensure they are from sources free
of conflict. Read more about Argo & Lehne's policy on conflict diamonds and the steps we take to ensure our diamonds are from conflict
free sources. Beware of any diamonds whose prices seem unusually low and whose
vendors do not have written policies pertaining to their sourcing.
Privacy Policy
Please refer to our Privacy Policy for information on how Argo & Lehne collects, uses, and
discloses personally identifiable information from its customers and those who
use the Site.
Site Content
The Site and all content and other materials, including, without
limitation, the Argo & Lehne logo, and all designs, text, graphics, pictures,
selection, coordination, “look and feel”, information, data, operation, software,
sound files, other files and the selection and arrangement thereof
(collectively, the "Site Materials") are the proprietary property of Argo
& Lehne or its licensors or users and are protected by trade dress,
copyright, patent and trademark laws, and various other intellectual property
rights and unfair competition laws.
Trademarks
Argo & Lehne, the Argo & Lehne logos, and any other
product or service name(s) or slogan(s) contained in the Site are trademarks or
service marks of Argo & Lehne and/or its suppliers or licensors. Any use or copying of them in whole or in
part is strictly prohibited without the prior written permission of Argo &
Lehne or the trademark or service mark holder. You may not use any metatags or
any other "hidden text" utilizing "Argo & Lehne" or any
other name, trademark, service mark, or product or service of Argo & Lehne without
our prior written permission. All other trademarks, service marks, product
names, and logos mentioned in or displayed the Site are the property of their
respective owners and may not be used or copied without the prior written
permission of their owners.
Use of the Site
You are granted a personal, limited, and non-sublicensable
license to access and use the Site for its intended purposes, including
electronically copying (except where prohibited without a license) and printing
to hard copy portions of the Site Materials for your informational,
non-commercial, and personal use only. Such license is subject to these Terms
and Conditions, as modified, and does not include any right to: (a) any resale
or commercial use of our Site or the Site Materials; (b) the collection and use
of any product listings, pictures, or descriptions for commercial purposes; (c)
the distribution, public performance, or public display of any Site Materials;
(d) modifying or otherwise making any derivative uses of the Site or the Site
Materials or any portion thereof; (e) use of any automated means to access,
monitor, or interact with any portion of our Site, including through data
mining, robots, spiders, scraping, or similar data gathering or extraction
methods; (f) copying or downloading (other than the page caching) of any
portion of our Site, the Site Materials, or any information contained therein,
except as expressly permitted on our Site; (g) cause to appear any pop-up,
pop-under, exit windows, expanding buttons, banners, advertisement, or anything
else which minimizes, covers, or frames or inhibits the full display of our
Site; (h) use our Site in any way that interferes with its normal operation; or
(i) any use of our Site or the Site Materials other than for their intended
purposes. Any use of the Site or the Site Materials other than as specifically
authorized herein, without the prior written permission of Argo & Lehne, is
strictly prohibited and will terminate the license granted herein. Such
unauthorized use may also violate applicable laws, including without limitation
copyright and trademark laws and applicable communications regulations and
statutes. Unless explicitly stated herein, nothing in these Terms and
Conditions shall be construed as conferring any license to intellectual
property rights, whether by estoppel, implication, or otherwise. This license
is revocable at any time.
Infringer Policy
In
accordance with the Digital Millennium Copyright Act (DMCA) and other
applicable law, Argo & Lehne has adopted a policy of terminating and
barring, in appropriate circumstances as determined in Argo & Lehne’s sole
discretion and without prior notice or warning, site users or account holders
who are deemed to be repeat infringers. Argo & Lehne may also at its sole
discretion and without prior notice limit access to the Site and/or terminate
the accounts of any users who infringe any intellectual property rights of others,
whether or not there is any repeat infringement.
Third Party Content
Argo & Lehne may provide links on the
Site to Web pages of third parties as a service to those interested in such
links. Argo & Lehne assumes no
responsibility for the content of, the operation of, the technology implemented
by, the privacy practices of, or the terms of conditions of any third party Web
sites. Any use of a third party Web site
is at the risk of the user. Therefore,
the user should review the terms of use and privacy policies of the third party
sites prior to use. Links on the Site do
not imply Argo & Lehne’s endorsement or that Argo & Lehne has conducted
any review of their privacy policies or terms of use.
Advertisements and Promotions
Argo & Lehne may run advertisements and promotions from
third parties on our Site. Your business dealings or correspondence with, or
participation in promotions of, third parties, and any terms, conditions,
warranties, or representations associated with such dealings, are solely between
you and such third party. Argo & Lehne is not responsible or liable for any
loss or damage of any sort incurred as the result of any such dealings or as
the result of the presence of such non-Argo & Lehne third-party
advertisements and promotions on our Site.
Submissions
You acknowledge and agree that any materials, including but not
limited to questions, comments, suggestions, ideas, plans, notes, drawings,
original or creative materials or other information, regarding this Site, Argo
& Lehne, or our products or services that are provided by you to Argo &
Lehne are non-confidential and shall become the sole property of Argo &
Lehne. Argo & Lehne will own exclusive rights, including all intellectual
property rights, and will be entitled to the unrestricted use and dissemination
of these materials for any purpose, commercial or otherwise, without
acknowledgment or compensation to you. You grant Argo & Lehne and its
affiliates and sublicensees the right to use the name that you submit in
connection with such content, if they choose. You represent and warrant that:
(a) you own and control all of the rights to the content that you submit, or
that you otherwise have the right to submit such content to this site; (b) the
content is accurate and not misleading; and (c) use and posting of the content
you supply will not violate any rights of or cause injury to any person or
entity.
Indemnification
You agree to defend, indemnify, and hold harmless Argo &
Lehne, its independent contractors, service providers and consultants, and
their respective directors, employees, and agents, from and against any claims,
damages, costs, liabilities, and expenses (including, but not limited to,
reasonable attorneys' fees) arising out of or related to any content you post,
store, or otherwise transmit on or through our Site or your use of or inability
to use our Site, including without limitation any actual or threatened suit,
demand, or claim made against Argo & Lehne and/or its independent
contractors, service providers, employees, directors, or consultants, arising
out of or relating to the content you post, your conduct, your violation of
these Terms and Conditions, or your violation of the rights of any third party.
Disclaimer of Warranty
EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY ARGO
& LEHNE, THIS SITE, THE INFORMATION AND CONTENT CONTAINED THEREIN, AND THE
PRODUCTS AND SERVICES PROVIDED ON OR IN CONNECTION THEREWITH (THE
"PRODUCTS AND SERVICES") ARE PROVIDED ON AN "AS IS" BASIS
WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. ARGO & LEHNE
DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION,
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE,
AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND MATERIALS IN OUR SITE.
ARGO & LEHNE DOES NOT REPRESENT OR WARRANT THAT ANY OF THE INFORMATION,
CONTENT, OR MATERIALS IN OUR SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR
ERROR-FREE. ARGO & LEHNE DOES NOT REPRESENT OR WARRANT THAT OUR SITE OR ITS
SERVERS OR THOSE OF ANY THIRD PARTIES ACCESSED THROUGH OUR SITE ARE FREE OF
VIRUSES OR OTHER HARMFUL COMPONENTS.
Limitation of Liability
IN NO EVENT SHALL ARGO & LEHNE, ITS DIRECTORS, OFFICERS,
SHAREHOLDERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT,
OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT
LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION
IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR OTHERWISE, ARISING
OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR SITE OR ANY THIRD-PARTY SITE
ACCESSED THROUGH OUR SITE, THE PRODUCTS AND SERVICES OR THE CONTENT CONTAINED
IN OR ACCESSED THROUGH THEM, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY
OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED ON OR THROUGH
THEM, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES
OR COMMUNICATIONS, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR
TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS
OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO
RECORDS, PROGRAMS, OR SERVICES.
Applicable Law and Venue
These Terms and Conditions and your use of the Site are governed
by and construed in accordance with the laws of the State of Ohio applicable to
agreements made and to be entirely performed within the State of Ohio, without
resort to its conflict of law provisions. You agree that any action at law or
in equity arising out of or relating to these Terms and Conditions shall be
filed only in the state and federal courts located in Franklin County, Ohio. You hereby irrevocably and unconditionally
consent and submit to the exclusive jurisdiction of such courts over any suit,
action, or proceeding arising out of your use of the Site, any purchase from
the Site, our Privacy Policy, or these Terms and Conditions.
Modification and Notice
You agree that Argo & Lehne may modify these Terms and
Conditions and any other policies relating to the Site at any time and that
posting the modified Terms and Conditions or policies on our Site will
constitute sufficient notice of such modification.
Termination
Notwithstanding any of these Terms and Conditions, Argo &
Lehne reserves the right, without notice, to terminate your license to use the
Site and/or your account and to block or prevent your future access to and use
of the Site or your account. We may do this as a result of the breach by a user
of these Terms and Conditions, in response to law enforcement requests, as a
result of extended periods of user inactivity, or for any other reason in our
sole discretion. In the event that Argo
blocks or terminates your account, it will also delete or block all information
contained in or relating to your account.
Severability
If any provision of these Terms and Conditions shall be deemed
unlawful, void, or for any reason unenforceable, then that provision shall be
deemed severable from these Terms and Conditions and shall not affect the
validity and enforceability of any remaining provisions.
Questions & Contact Information
If you have any questions, please do not hesitate to contact one of our Diamond and Jewelry Consultants at info@argolehne.com or 888-397-2746. These Terms and Conditions do not apply to content provided by the Jewelers Mutual Insurance Company. Terms and Conditions updated on June1, 2009.