WE’RE HIRING!

Jewelry Sales Associates/FT & PT

Job Description

Do you love jewelry and interacting with people? We are hiring a full-time sales position in a family owned jewelry store located in Upper Arlington. We are looking for creative individuals who are passionate about jewelry, styling, building brand awareness and developing new business. This job will give you the tools and knowledge to develop a clientele in which you have the opportunity to become their personal shopper and designer. You will learn the ins and outs of the jewelry industry beyond jewelry sales.

This position may be for you if –

• You are intuitive.
• You listen to the needs of customers and create solutions.
• You are focused, self-driven, ethical and a team player.
• You don’t end the sale after the purchase, rather build a lifetime customer and relationship by reaching out via email, phone and hand written letters.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers’ needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
• “Go the extra mile” to drive sales
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Process POS (point of sale) purchases
• Cross sell products
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Build productive trust relationships with customers
• Comply with inventory control procedures
• Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)
• Clienteling
• Being a team Player

Skills

• Proven work experience as a retail sales associate, sales representative or similar role
• Basic understanding of sales principles and customer service practices
• Proficiency in English
• Basic math skills
• Track record of over-achieving sales quota
• Hands-on experience with POS transactions
• Familiarity with inventory procedures
• Solid communication and interpersonal skills
• A friendly and energetic personality with customer service focus
• Ability to perform under pressure and address complaints in a timely manner

 Additional Job Details

• Advancement Opportunities: The jewelry sales associate has advancement in salary with excellence in clienteling. Year after year, you should continue to make more money. We do offer education for jewelry industry specific courses. It really depends on where you want to take your career (gemologist, jeweler, designer, etc). At current, this position has the potential to become the store manager.
• This Job Is Ideal for Someone Who Is: Dependable — more reliable than spontaneous, People-oriented — enjoys interacting with people and working on group projects, Autonomous/Independent — enjoys working with little direction

Schedule

Day shift, 5 days, Monday to Saturday. Typical Start Time 9am – 5:30pm

Watch Repair Processor/FT & PT

Job Description

This position is to assess required repair of watches, liason between watchmaker & customer, status reporting, maintaining exceptional quality control and timely delivery of finished product. Great communication and relationship-building skills are important. Data entry and other detailed work required. The position will also include – watch battery replacement, watch bracelet shortening and installation of watch straps. And may also include bench repairs such as metal testing, engraving and keeping inventory of the shop. The full time position also includes shipping and courier tasks.

You are meticulous, perceptive, good at anticipating and solving problems, focused, detail oriented, extremely ethical, and a team player. Excellent time-management skills are a must. Jewelry knowledge is preferred but not required. You listen to the needs of customers or salespeople and create solutions. A passion for exceptional workmanship is a must. Specifically, we are looking for a person who is interested in taking ownership of their position and the repair department. You are forward thinking and business minded.

Pay and Benefits

Application Method – Email
Please submit your resume to michelle@argolehne.com. Please don’t phone the store regarding your resume. Emails only. Those who provide cover letters will be considered with priority to non-cover letter candidates.

Argo & Lehne Core Values:

1. We are honest and demand exceptional customer service. We stand by our products and customers.
2. We are friendly.
3. We are jewelry professionals adhering to stringent industry standards. We are committed to continual industry education and to understanding the demands of our customers.
4. All products that leave the store are of high quality. They are well-made and well-designed. They satisfy customers’ standards and leave in great condition.
5. We support the local community and the arts.
6. We encourage individual style by offering unique custom, estate, bridal, fine and fashion jewelry.
7. We are a team.

 Standards for Measuring Performance:

• The manner in which you reflect Argo & Lehne’s core values.
• Demonstrated level of job proficiency and knowledge of tasks.
• Providing a friendly working environment to all team members.